Damaged my iPod and have not replaced it

I handed in my iPod for repairs on the 19th of January and I have still not gotten it back. I have been told that they could fix the audio jack which was the initial problem but also the actual iPod is no longer working. They tried to give me an old iPod touch and when I would not accept that they promised to replace my iPod. They have taken to not contacting me for 2 months and none of their promises to contact me or organised a replacement have materialized.