Damage Report Delay

<p>I submitted my phone for an assessment and repair on Tuesday May 30; their feedback was that the phone is irrepairable, great. I then specifically asked for a damage report so that i can submit that to my insurance in order for them to settle my claim and get me a new phone.</p> <p>I have been waiting since Wednesday, 31 May, everytime I call they say they're getting a technician to do 'asap'. This is such an inconvenience because i am without a phone and I keep using my client's landline to call WeFix for a report which I have previously recieved within a day of submitting my phone for an assessment. Your standard has dropped</p>