1 reviews | Active since Aug 2016
Customer service
<p>I am extremely disappointed in the service i received when collecting my cellphone at ifix canal walk. I paid via eft from FNB to FNB, surely the funds reflected immediately however i took the proof of payment. They refused to release my phone even though the payment was made, i produced proof and collected 2 days after making the payment. They only contacted me on Thursday to collect! I am not happy with the sales assistant or the manager that assisted me.</p> <p> </p> <p> </p>
Good Afternoon Mrs. Maraj
Please excuse the delayed response, this site was overhauled a while back and some of our responses seem to have been left un-actioned. That being said I would like to thank you for valuable feedback and I would like to let you know that our EFT policy is currently being reconstructed.
As for managerial behaviour, I assure that this is not taken lightly and will be investigated to the full extent of my reach.
If you ever would like any assistance on anything please do not hesitate to contact me directly.
Joe Robinson | *** | Western Cape Regional Manager
Good Afternoon Mrs. Maraj
Please excuse the delayed response, this site was overhauled a while back and some of our responses seem to have been left un-actioned. That being said I would like to thank you for valuable feedback and I would like to let you know that our EFT policy is currently being reconstructed.
As for managerial behaviour, I assure that this is not taken lightly and will be investigated to the full extent of my reach.
If you ever would like any assistance on anything please do not hesitate to contact me directly.
Joe Robinson | *** | Western Cape Regional Manager