AT
Anastacia T
1 reviews | Active since Jan 2018
05 Feb 2022, 19:08
******, charlatans, and chance-takers
Grossly disappointed with Wefix. Took my phone to Samsung for repairs in October 2021, only to find that the official service agents are, in fact, Wefix. The phone was not returned to me before December and even then, I had to wait another month for all parts to arrive (the initial turnaround time quoted was one week). The service centre's communication was atrocious.
Finally, the service centre charged me nearly R800 for battery replacement which was not even done - the battery scarcely lasts 5 hours with minimal use, and has certainly not been replaced.
I hope never to deal with this awful company again.
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Replies (1)
weFix's replyOfficial
06 Feb 2022, 23:11Good day
Thank you for taking the time to review us.
We're sorry to hear about the experience you had with our Canal Walk store. We have further looked into your job and we do see the required parts had taken longer than expected to arrive at the store. We truly apologize for this.
Furthermore the required part/s have been replaced as be the system.
Samsung has a warranty on their parts, so should you be experiencing any issues, we will re-asses and thereafter advise.
Kindly let us know when you're available for a call to further discuss.
We do apologize for any inconvenience caused.
Kind Regards
weFix
Thank you for taking the time to review us.
We're sorry to hear about the experience you had with our Canal Walk store. We have further looked into your job and we do see the required parts had taken longer than expected to arrive at the store. We truly apologize for this.
Furthermore the required part/s have been replaced as be the system.
Samsung has a warranty on their parts, so should you be experiencing any issues, we will re-asses and thereafter advise.
Kindly let us know when you're available for a call to further discuss.
We do apologize for any inconvenience caused.
Kind Regards
weFix
weFix's reply06 Feb 2022, 23:11
Official
Good day
Thank you for taking the time to review us.
We're sorry to hear about the experience you had with our Canal Walk store. We have further looked into your job and we do see the required parts had taken longer than expected to arrive at the store. We truly apologize for this.
Furthermore the required part/s have been replaced as be the system.
Samsung has a warranty on their parts, so should you be experiencing any issues, we will re-asses and thereafter advise.
Kindly let us know when you're available for a call to further discuss.
We do apologize for any inconvenience caused.
Kind Regards
weFix
Thank you for taking the time to review us.
We're sorry to hear about the experience you had with our Canal Walk store. We have further looked into your job and we do see the required parts had taken longer than expected to arrive at the store. We truly apologize for this.
Furthermore the required part/s have been replaced as be the system.
Samsung has a warranty on their parts, so should you be experiencing any issues, we will re-asses and thereafter advise.
Kindly let us know when you're available for a call to further discuss.
We do apologize for any inconvenience caused.
Kind Regards
weFix