RE
Ringo E
1 reviews | Active since Mar 2009
30 Sept 2015, 15:32
****py Service and Tall tales
I left my Ipad at the Clearwater center for a damaged screen three weeks ago, being assured that it will be repaired within two days. I have been told various stories - Jermaine phoned to tell me that they shorted the LCD after installing a the new screen. I got a phone call that the Ipad has been sent to CT to be repaired. Got an email saying that the ipad was fixed at the Clearwater branch but is waiting for a screen from CT. Have now phoned three times only to be told by Felicity that she can not find the iPad because you have switched systems. <br> This is becoming a joke. I just want my ipad back.
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weFix's replyOfficial
30 Sept 2015, 16:30Hello firstfox,
With regards to your iPad, I understand that you have been told by Jermaine that there was a fault with the device and that it had to go through to Cape Town for work to be done at no extra cost to you. I do apologize that you have been given incorrect information by Felicity as your device is here and is waiting for a screen to come into stock, which has already been ordered and should be arriving shortly. This is a priority repair for us to work on, and will be sorted as soon as the stocks come in.
Again, we do apologize for the inconvenience and will be sure to assist you as best we can as soon as the parts arrive in stock.
iFix Clearwater Mall.
With regards to your iPad, I understand that you have been told by Jermaine that there was a fault with the device and that it had to go through to Cape Town for work to be done at no extra cost to you. I do apologize that you have been given incorrect information by Felicity as your device is here and is waiting for a screen to come into stock, which has already been ordered and should be arriving shortly. This is a priority repair for us to work on, and will be sorted as soon as the stocks come in.
Again, we do apologize for the inconvenience and will be sure to assist you as best we can as soon as the parts arrive in stock.
iFix Clearwater Mall.
weFix's reply30 Sept 2015, 16:30
Official
Hello firstfox,
With regards to your iPad, I understand that you have been told by Jermaine that there was a fault with the device and that it had to go through to Cape Town for work to be done at no extra cost to you. I do apologize that you have been given incorrect information by Felicity as your device is here and is waiting for a screen to come into stock, which has already been ordered and should be arriving shortly. This is a priority repair for us to work on, and will be sorted as soon as the stocks come in.
Again, we do apologize for the inconvenience and will be sure to assist you as best we can as soon as the parts arrive in stock.
iFix Clearwater Mall.
With regards to your iPad, I understand that you have been told by Jermaine that there was a fault with the device and that it had to go through to Cape Town for work to be done at no extra cost to you. I do apologize that you have been given incorrect information by Felicity as your device is here and is waiting for a screen to come into stock, which has already been ordered and should be arriving shortly. This is a priority repair for us to work on, and will be sorted as soon as the stocks come in.
Again, we do apologize for the inconvenience and will be sure to assist you as best we can as soon as the parts arrive in stock.
iFix Clearwater Mall.