1 reviews | Active since Oct 2016

12 Jan 2018, 13:19

Close your store or get competent technicians

After complaining last time and not getting a proper explanation of why my homescreen button doesnt want to work even though it was brought in working, I took my phone from your store to avoid any further damages to my new phone and told them to put the old damaged screen back because I couldn't bare paying full price for a service to fix a screen only for them to break something else and tell me "well thats hy ou signed that form". I booked it in with other technicians very far away from you sham of a store only to be told that my phone was stripped of some parts!!! Missing *****s and only God knows what else... I spoke to your Technician Sydney who was the one working on the phone and all he said was "well thats the common problem we encounter when we try fix screens, the home screen buttons stop working" such bull****! Im way past being ****ed and want nothing to do anything with that company, ive lost a brand new phone that costs more than 10k...

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Replies (1)
weFix
weFix's reply16 Jan 2018, 12:19
Official

Good day Mittah

We are sorry that you had such a poor experience with us but we assure you that we had no reason to remove parts from your device. We will most definitely look into the workmanship of our technicians at Menlyn regardless of this to ensure that weFix standards are being met.

Sincere regards,

Giselle Nareen - weFix