Canal Walk - Pathetic customer service

Item: weFix
Rating: 1
Author: Karl O

Absolutely dismal. Promised repair in 2 hours as stock was on hand. It’s been 3 days with absolutely no feedback other than “awaiting stock”. Unable to contact branch or HQ as numbers don’t work. Was issued a support ticket with no further feedback. No response to emails. Owners of business should be ashamed! Get a working number that all your customers can follow up on their repairs…this is not rocket science! Avoid, avoid,avoid

Helpful (0)

Replies (2)

weFix's replyOfficial

11 Jan 2022, 09:39

Good Morning Karl

Thank you for taking the time to review us

We're truly sorry for the service you have been receiving from our weFix store.

Please be advised that our store's do not take calls due to the capacity of calls they receive. When you had reached out to our CXP Team, they had responded to you within 2 hours.

We will do an urgent follow up on our side and get back to you as soon as we can.

Kind regards

weFix

weFix's reply11 Jan 2022, 09:39

Official

weFix's replyOfficial

11 Jan 2022, 13:24

Good day, Karl,

Kindly note, the store has tried to call you but could not reach you.

Could you please let us know when it'll be a convenient time for them to call as we would like to resolve this for you as soon as possible?

Regards

weFix's reply11 Jan 2022, 13:24

Official