1 reviews | Active since Jan 2020
Brooklyn Wefix - RUN AWAY!! Do not support this company.
I have been a Wefix customer for a few years and really never had anything to complain about. Their service has always been good and sufficient. On my last visit not so much. They replaced a screen on my Apple Watch 3 series. A watch I had used for a few years and never damaged it until it fell. After the first charge once repaired the screen just started flashing green and then went blank. The watch still works fine but displays nothing.
Wefix tells you they offer a 6 month warranty but this is a load of nonsense. I called the store informed them of what happened and had to take it in. The damage report as they call it came back and apparently there are scratches on the screen thus, I had physically damaged the watch and now it's due to this that the screen is no longer covered and the reason why it's not working. What a joke. It was literary a day or two after and they now refuse to replace my screen.
Even though I have insurance which covered the initial repairs and will do so again, this is absolute poor service and in fact theft. They put a defected part on my watch and will now not own up or replace their faulty parts. Loyal customer means nothing to them. Do not even get me started trying to escalate the matter to management. STAY AWAY!
Rieshka Abrahams from Wefix has been dealing with my complaint. I have to say that Wefix can aspire to make the process of getting a matter looked at easier than the road I had to take from store level. I'm sure if it was anyone else they would have given up....
However that being said I got in contact with Rieshka Abrahams and she has been a star, I have been kept informed and updated on the process of my complaint and I also received a call later from Anesh Gyaparsad who is an area manager informing me that the case is being looked at. Anesh Gyaparsad initially did not meet my expectations in dealing with the matter but did positively assist in getting my complaint over to HQ later on....
Wefix has promised to replace the defected screen and I should have my watch by the end of the weekend. Let's keep fingers crossed. I will review and update further once this has been resolved.
Rieshka Abrahams from Wefix has been dealing with my complaint. I have to say that Wefix can aspire to make the process of getting a matter looked at easier than the road I had to take from store level. I'm sure if it was anyone else they would have given up....
However that being said I got in contact with Rieshka Abrahams and she has been a star, I have been kept informed and updated on the process of my complaint and I also received a call later from Anesh Gyaparsad who is an area manager informing me that the case is being looked at. Anesh Gyaparsad initially did not meet my expectations in dealing with the matter but did positively assist in getting my complaint over to HQ later on....
Wefix has promised to replace the defected screen and I should have my watch by the end of the weekend. Let's keep fingers crossed. I will review and update further once this has been resolved.