1 reviews | Active since May 2016
Broken device? They will keep it broken for you, and not for cheap!
I handed my iPhone 5 in at the Menlyn Branch where they had to replace the battery, because of the device being used for three years already and to replace my screen as the battery swollen up and pushed the screen out to the front. R1800 later I have a full functioning phone. The battery has a warranty of 3 months and the screen a lifetime warranty. 5 months later the battery doesn't perform as efficient as it did and the screen makes stripes on the screen. Obviously I cannot get a replacement on the battery but I can get one on the screen. I go to Brooklyn booking in my device, after waiting 3 days longer than what was estimated I received the device back and in a week's time I put a screen protector on. Two days after applying the screen protector the screen gives me problems and I have to get it replaced again. I raised the concern with iFix that every time I had to get a new glass screen protector because of their lack of quality products. I haven't received any feedback from them and it has been a week already. My friend also had to replace his battery and again had to return to the branch to get another battery replacement because of a "bad batch" batteries from the factory. I will not recommend doing business with this company.
Hi Louis Marx
We thank you for affording us the opportunity to investigate what happened during the repair of your device and whether our internal procedures were followed diligently.
In order to offer a life-time warranty, iFix has a quality control process in place for all components and we constantly strive to improve.
We have discovered that, in a breach of procedure, a new screen cover was not supp**** during the rework. This will be gladly rectified as soon as we receive your phone for fitment of a replacement screen, which will of course be done free-of-charge under the iFix Warranty.
Sincere apologies for the inconvenience caused and we hope to see you soon
Kind regards
Samantha
Branch Manager: iFix Brooklyn
Hi Louis Marx
We thank you for affording us the opportunity to investigate what happened during the repair of your device and whether our internal procedures were followed diligently.
In order to offer a life-time warranty, iFix has a quality control process in place for all components and we constantly strive to improve.
We have discovered that, in a breach of procedure, a new screen cover was not supp**** during the rework. This will be gladly rectified as soon as we receive your phone for fitment of a replacement screen, which will of course be done free-of-charge under the iFix Warranty.
Sincere apologies for the inconvenience caused and we hope to see you soon
Kind regards
Samantha
Branch Manager: iFix Brooklyn
They replaced the screen, a screen protector and my battery which they didn't need to do. Received good feedback from them
They replaced the screen, a screen protector and my battery which they didn't need to do. Received good feedback from them
Spoke too soon battery is giving me issues and I have been trying to get Samantha in contact, as she said I just have to stay in touch about the status of the battery
Spoke too soon battery is giving me issues and I have been trying to get Samantha in contact, as she said I just have to stay in touch about the status of the battery
Screen is starting to freak out. It makes a black and white screen, not at the same time but on various occasions. Sometimes when people call me I cannot answer the phone.
I am still waiting for a response from the company as I have already contacted them in regards to this situation.
Screen is starting to freak out. It makes a black and white screen, not at the same time but on various occasions. Sometimes when people call me I cannot answer the phone.
I am still waiting for a response from the company as I have already contacted them in regards to this situation.
