BROKEN CUSTOMER SERVICE - NEED's REPLACEMENT !!

Poor Service means : Not answering the phone calls ( 12 calls made ) , Excuse was that when they are busy with customers , they don't answer phones.Even the 2 ladies sitting in the repair room ( apparently busy with customers - HAHA , Ja Right. Ipad was sent in for a cracked screen replacement - took 7 days before it was going to be sent back - Again no phone calls - So what does one do ? Then Ipad was on its way back ( next day )after " HelloPeter" was mentioned . Then ****** , and now we are at 2 weeks later - Rishka ,wake up girl !! CUSTOMER SERVICE !!! What's that ????? You messed up - now replace what you are supposed to replace !