KR
Kulsoom R

1 reviews | Active since Oct 2017

29 Oct 2017, 19:54

Broke my phone even further

Horrible service. Sent my phone for my screen to be repaired got that done in 20 minutes but received my phone with my volume button not working. after a week i sent the phone back to get my volume button repaired received it with my wi-fi button grayed out. called the store to query about this issue, they just suggested i bring my phone in for it to be sent to the head office to get repaired it took almost 4 weeks just to tell that my phone is not repairable, but on their side it said that it will be repaired. What kind of service is this???!!!

0
Replies (3)
weFix
weFix's reply30 Oct 2017, 09:25
Official

Good day

We are sorry for your dissatisfaction with the service which you received. Please allow us to look into this and we will revert to you soon.

Sincere regards,

Giselle Nareen on behalf of weFix Repair Specialists

weFix
weFix's reply30 Oct 2017, 12:29
Official

Good day

Please note that the store has advised that liquid was detected in your device which was communicated to you. They then made attempts to repair this at our advanced repair center which was unfortunately unsuccessful.

We are sorry that we cannot be of further assistance with this, in or out of warranty, as it truly cannot be repaired.

Sincerely,

Giselle Nareen

KR
Kulsoom R's update30 Oct 2017, 14:55
Reviewer Update
How can it be liquid damaged as it was working fine before??? Secondly why in the first place did they say the phone can be repaired and than after a wait of almost 4 weeks I had to call several times to find out when am I getting my phone back?? If it’s liquid damaged why can’t it be fixed??