Brilliant solutions to assist with the problems
I sent my phone in to weFix at Clearwater Mall for an insurance repair. It took long for the parts to arrive and when it did the parts were defective. I then started dealing directly with Mdu who started keeping me updated directly with status of repairs. I went to collect the phone as it was fixed only to discover that the batch of parts was faulty and the phone was still not working 100%. Mdu then reassured me that he has ordered more stock and requested a different batch.... I then thought that this would take weeks again to get parts.... however the parts arrived and Mdu fixed my phone within less than a week... Thank you for going the extra mile Mdu, you are a real asset to weFix.... and just to mention Noni as well, a very friendly and helpful front desk employee which is refreshing also a real asset to have at weFix
Good morning Melanie
Thank you so much for your fantastic feedback on your experience with us - we are glad to have been able to turn this around for you. I will definitely pass on this message of appreciation to the Clearwater staff.
Best regards,
Giselle Nareen - National Customer Experience Manager, on behalf of weFix.
Good morning Melanie
Thank you so much for your fantastic feedback on your experience with us - we are glad to have been able to turn this around for you. I will definitely pass on this message of appreciation to the Clearwater staff.
Best regards,
Giselle Nareen - National Customer Experience Manager, on behalf of weFix.
