DM
Dumisa M

1 reviews | Active since Sept 2015

21 Sept 2015, 08:12

Best cellphone repair experience i

There isn't anything more frustrating then a cracked screen and broken charger port in this day and age <br> But the warm smiles and welcoming faces at the front desk of the Ifix store in Melrose arch make it all worth it <br> <br> The efficiency and team driven urgency to rectify my problem was outstanding within a few minutes of my phone being booked in my phone was fixed and operating better then my wildest expectations <br> <br> The incredible professionalism and understanding nature of the ladies was much more then consoling and comforting to witness it showed the resilience of the front of house manager Latifah metedad's unwavering dedication to good customer service and smooth operating systems put in place her team is a true reflection of the company's work ethic <br> So much so that even I as the manager of cotton on felt compelled to pouch her for my very own team <br> <br> I take my hat off to the company and more so they employees it's just the type of standard that has set the bar for all consumer customer service values we need in Johannesburg <br> <br> Wel done Ifix Merlsoe arch you have changed the repairs service industry for good <br> <br> I had the best experience and even more so a reason to go back <br> <br> Thank u

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Replies (1)
weFix
weFix's reply21 Sept 2015, 13:36
Official
Hello Dumi***7,

Thank you for the compliment, we really appreciate the feedback.

It is in our best interest to deliver the best customer service as possible, and I am glad you got to experience this kind of service.

Thank you for the feedback and I hope to see you soon at the branch:), but not too soon ;).

I hope you enjoy your day further.

Thank you
Regards
Clyde Chitray
Branch Manager
iFix Melrose Arch