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johan de klerk johancdeklerk
1 reviews | Active since Nov 2024
16 Nov 2024, 08:14
Battery Replacement
Wefix Capetown replaced the battery on my Ipad. What started off as a very pleasant experience with a helpful and efficient front desk as well as prompt feedback turned unpleasant when I informed them that the new battery don't charge to100%. Test app also indicate that the battery don't perform optimally. I asked that I will prefer an Apple original part under the circumstances and am obviously happy to pay in the difference. I have had no feedback! Surely a respected repairer like Wefix can do better!
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weFix's replyOfficial
18 Nov 2024, 11:09Hi Johan,
Thank you for taking the time to send this through to us,
We are sorry to hear that we have not provided you with feedback yet.
Please be advised that we are not Apple Authorized therefore, we do not source original Apple parts.
Our parts are however covered by a warranty and we will replace the battery within our warranty if need be.
Furthermore, could you kindly send us an email to *** with your job number?
Please also advise us if you returned the device to the store.
Once again, we do apologize for any inconvenience caused.
Regards,
weFix
Thank you for taking the time to send this through to us,
We are sorry to hear that we have not provided you with feedback yet.
Please be advised that we are not Apple Authorized therefore, we do not source original Apple parts.
Our parts are however covered by a warranty and we will replace the battery within our warranty if need be.
Furthermore, could you kindly send us an email to *** with your job number?
Please also advise us if you returned the device to the store.
Once again, we do apologize for any inconvenience caused.
Regards,
weFix
weFix's reply18 Nov 2024, 11:09
Official
Hi Johan,
Thank you for taking the time to send this through to us,
We are sorry to hear that we have not provided you with feedback yet.
Please be advised that we are not Apple Authorized therefore, we do not source original Apple parts.
Our parts are however covered by a warranty and we will replace the battery within our warranty if need be.
Furthermore, could you kindly send us an email to *** with your job number?
Please also advise us if you returned the device to the store.
Once again, we do apologize for any inconvenience caused.
Regards,
weFix
Thank you for taking the time to send this through to us,
We are sorry to hear that we have not provided you with feedback yet.
Please be advised that we are not Apple Authorized therefore, we do not source original Apple parts.
Our parts are however covered by a warranty and we will replace the battery within our warranty if need be.
Furthermore, could you kindly send us an email to *** with your job number?
Please also advise us if you returned the device to the store.
Once again, we do apologize for any inconvenience caused.
Regards,
weFix