LN
Laura N

1 reviews | Active since Oct 2017

27 Oct 2017, 21:36

Bad service that left me helpless with my iPhone 6 plus

On the 29th April 2017 at 15:24 I went to fix my iPhone 6 plus at this so called we fix ( they can't fix) in Vanderbijlpark Vaal mall. I went to replace a cracked screen (note that my phone was still working perfectly even with multiple cracks) with only the mute button not working( which they could not even try to fix). They booked me in, and I the amount I was supposed to pay with 25% off (promotion) and they told me to come back after an hour ( wow that so fast) So I came back and got my phone I was glad to nee a new screen on my phone and I got a receipt. When I got home I noticed something different, the quality of image was not as good as it was with my original screen and no one told me about it when I was fixing my phone, i google the different between original and **** iPhone screen. Every information I got on **** screen was what I was seeing on my new screen that was just been replaced at we fix ( aka we can't fix). So after sometime I notice the light on the screen will fade and back to normal. Few days after my toddler dropped my phone and a small crack appear on the bottom of my screen. I went there to buy a charger for my phone which was also **** after two days I had to take it back because it was not working they gave me another one which is not working till today ( a friend hand to give an original charger), whilst I was there I show them the crack they said they can't do anything about it since it's cracked. I didn't argue with them I left. So this October 2017 5 months after replacing my screen, I started to notice something very strange on my phone; the light will reduce as it did just after they replace the screen, and go blured, and then back to normal, few days after it was from reduced light to blured and then to totally blank and then back to normal. Until it went totally blank and I could only hear my phone ringing when there's an income call, a message or even try to use the voice control but I could not see anything. Since i was aware that the replacement has a 1 year warranty, I went back to the shop to meet them and the techinician first of all told me that maybe I've replaced my screen somewhere else after they replace it for me at we fix, I was like ***! Who are you taking your customers for? Then he said I dropped it and that's the reason why the phone place that the screen attached to the other down part of the phone was open both side and is its the reason why my screen went blank. Wait I never dropped my phone since after the small cracked happened. The he suggested to put glue on one side and the phone came back to normal. When I reached home, I was back to that nightmare " blank" and since I was busy during the week I decided to go back there today Friday afternoon, as soon as I arrived there the techinician recognized me, he came to me and told me that there's nothing he can do, maybe I should try to talk to the manager. I went to the manager, greeted her, and as soon as I started to expose my problem oh my goodness the look she gave me, as if I was disturbing! She then told me that it the small cracked that caused the problem which is totally not true, they are all assuming that it's the small crack since the terms and conditions says they can't repair physical damages! What the hell!!! I don't need your f****** **** screen I need my phone to be fixed! We were arguing for sometimes and we were just turning around the same pot! And she then decided to ignore me. Until when the techinician came out and said he can check the phone. I told him about what I noticed when my screen was replced because I'm so sure that these screen at we fix are not good and they are not different from the one Pakistanis sell. He told me that their screen at we fix are as original as I think but they are compatible! Oh my gosh!!! Nobody ever told me that when I went to fix my phone because If I knew I wouldn't give them my phone. So he went inside with my phone and called me after few minutes to explain was causing the problem To my phone, in fact himself was not even sure he looked confused. I left that place with no solution with no clear explanation of my phone's problem, with the manager giving me very bad attitude! I'm totally dissapointed, this people ruined my phone with a very bad service! Now if you guys can't fix my phone ( cause my warranty is still Valid) because I'll never pay you a cent to put a **** screen on my phone, so if it can't be fixed and I need my original broken screen that was replaced with your **** screen. And I'll definetely recommend anyone to this unprofessional and very bad services that we fix offer.

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Replies (1)
weFix
weFix's reply29 Oct 2017, 09:14
Official

Good morning

I apologize for your dissatisfaction with our service. I am looking into your case with the store and you can expect feedback on this soon.

Sincerely,

Giselle Nareen on behalf of weFix