Bad service. Late delivery for an online purchase

I pre-ordered a Tello on 25-March. Order # ********** 59. Why have I not been contacted to collect my purchase? What is the point of pre-ordering if it is actually quicker to wait for the stores to get stock, and buy direct from the store? Also not sure why I was charged R75 for shipping & handling when I will be collecting from the store. The rude manageress of the Eastgate branch could not explain that to me... I hope someone investigates and emails me ASAP to advise what is happening with my order. I emailed ********** and got no response. I phoned ********** 800 and spoke to Shannon Lee who said she would have to speak to "Nicole" and then phone me back... Still waiting. Really disappointing service from wefix! #weFix - you make it worse!