MM
Mojalefa M

1 reviews | Active since Nov 2016

14 Nov 2016, 11:41

BAD SERVICE FROM IFIX CENTURION MALL

<p>I went to the store to get my Huawei mate 8 to be fixed because of a cracked screen. This was on Saturday the 12th November 2016. I was assisted by a lady who refused to give me her name because she said she does not work in the store she just came to assist. She took my phone and promised to email me the Job number, and she said she will call be as soon as the technician arrives so that I can receive feedback. She never called, so I called the store @ 16:14 the same day, I spoke to someone who promised to give me feedback on Sunday the 13th......yet again no one called. I went to the store today monday the 14th of November, I was advised by another lady that I should go to Melrose Arch to get my phone fixed. Why was I not advised to this on Saturday , Sunday and Monday morning. Had I not gone to the store no one would have called me. I was contact by Naomi after I left the store, she advised that thye got a screen form Woodlands branch and my phone will be ready on Tuesday the 15th of November.....</p>

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Replies (1)
weFix
weFix's reply23 Nov 2016, 13:46
Official

Hi Mojalefa

Thank you for giving us the opportunity to investigate the delay in the repair of your device.

We would like to apologise for the fact that we did not make it clear that your device would only be repaired once the correct parts have been sourced.

When parts were not readily available in store, additional branches were contacted to source the stock, and, once stock arrived your device was repaired on the same day, within the stipulated time frame of 24 to 48 hours (as stated on the job card).

We trust this explanation will provide you with some insight into the process of the repair and we thank you for your patience.

Kind regards

Naomi

Centurion: Branch Manager