WB
Wilhelm B
1 reviews | Active since Nov 2020
21 Nov 2020, 14:37
Bad service experience
I booked my samsung phone in for repairs at We Fix at Canal Walk on the 3rd Nov. and collect it on the 12th Nov. After receiving the the phone I noticed lots of scratches on the screen and when I brought it to the lady's attention at front desk she casually rep**** it's only the screen guard. Now I gave it scratch free and now I must pay to replace for something I didn't damaged. A ticket was logged at their support and twice they say the issue is resolved. This is the kind of disgusting service you will get from WE FIX in Canal Walk.
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weFix's replyOfficial
03 Dec 2020, 13:08Good day Wilhelm,
We trust you are well and had a good week this far.
We're sorry to hear about the experience you had at our weFix store. Customer Service is very important to us and we can assure you this will be looked into.
We will be giving you a call to further discuss.
Kind regards,
weFix
We trust you are well and had a good week this far.
We're sorry to hear about the experience you had at our weFix store. Customer Service is very important to us and we can assure you this will be looked into.
We will be giving you a call to further discuss.
Kind regards,
weFix
weFix's reply03 Dec 2020, 13:08
Official
Good day Wilhelm,
We trust you are well and had a good week this far.
We're sorry to hear about the experience you had at our weFix store. Customer Service is very important to us and we can assure you this will be looked into.
We will be giving you a call to further discuss.
Kind regards,
weFix
We trust you are well and had a good week this far.
We're sorry to hear about the experience you had at our weFix store. Customer Service is very important to us and we can assure you this will be looked into.
We will be giving you a call to further discuss.
Kind regards,
weFix