Bad service

I dropped my phone and damaged it. I called Samsung about getting a repair quote for my insurers and was told WeFix in canal walk are their repair agents. On 27/10 I went in and after the agent confirming the damage in writing, I still had to wait for an hour for them to "evaluate" it. The report that came back was incomplete. The speaker is scratchy and it was not included 9n the quote, just the front and back covers and battery. I was told the speaker is part of the case so asked her to make a note of that on the quote and sign it. She refused and promised that as it was 5pm the manager 'Jackson' would email me the correct report first thing the next morning. I have emailed them a number of times and the only feedback is that a technician will contact me. (They do not accept incoming telephone calls). This is shocking service for a Samsung repair service.