Bad service

19 September 2017 (13:14)

Good day,

I've taken my ipad in for a screen replacement during August 2017. On 24 August a sms was sent to me by We Fix repair job #CN10230 stating - currently awaiting stock.

I've phone several times after the 24th, every time to be told that they are still awaiting stock. Eventually 6 days later I was called by weFix - my ipad is ready for collection and payment.

Upon arrival at the shop my ipad screen was black on the one side, when I questioned the staff - the lady behind the counter stated that when she switched on my ipad the morning it was fine now she cannot understand why the one side of the screen is black. The following day I spoke to the technician who told me that it was the motherboard that is not working. When I handed in the ipad the motherboard did not have a problem - the screen was cracked hence the reason for handing in my ipad.

I have phoned numerous times to get the situation resolved - they need to replace the screen and not the motherboard - I will pay for the screen and that is ALL.

Up unto now I've had no joy out of the staff and they do not phone me back - after they promised to do so.

PLEASE ASSIST