MR
Megan R

1 reviews | Active since Jan 2010

01 May 2017, 16:27

Bad service

<p>Dear WeFix</p> <p> </p> <p>On Sunday (yesterday) I paid R50 to have my SIM card resized to the nano SIM for my new mobile device. I specifically came to your store because everyone recommended it.</p> <p> </p> <p>When I went home to insert the newly sized SIM into my new device, the SIM did not fit and kept falling out the loop. I drove 30kms to come to your store, only to have the SIM card cut too small and now it's completely damaged. I cannot retrieve any of the information and it's ALL lost! Not only did I have to drive out (again), purchase a new SIM for my mobile device, but I also lost all my contacts as a result of your incompetence.</p> <p> </p> <p>I'm really unhappy about this!</p>

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Replies (1)
weFix
weFix's reply02 May 2017, 09:40
Official

Good morning

I am so sorry to hear about your bad experience with us. Kindly email me your contact details and a job number if possible and I will look into this urgently. ***

Sincere regards,

Giselle Nareen - National Customer Experience Manager, on behalf of weFix