JC
Johan C
1 reviews | Active since Nov 2019
10 Nov 2021, 08:30
Bad service
My daughter handed her ipad in at weFix Centurion as the screen cracked. They provided a quote and confirmed that they would be able to repair it after about 6 weeks with constant excuses they indicated that they are unable to repair the ipad. When my daughter collected her ipad it was in a worse state than when she handed it in.
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weFix's replyOfficial
10 Nov 2021, 13:38Dear Johan,
We are sorry that you have experienced the service you have. To clarify what happened, the device was booked in with a badly shattered screen. Please note, that we would not be able to return this screen to the device because it is in pieces.
We ordered a replacement screen in order to test whether we would be able to repair the device. We fitted this new screen, and the device displayed a blank screen.
Assuming our new screen may be faulty, we imported another screen, whereupon, placing it on the device, we found it also failed to display.
The reason for this is because the initial impact which destroyed the original screen, damaged the display IC on the device mainboard. We offered to attempt to repair that IC in our high-level workshop, but this offer was refused. We, therefore, were asked to deem the device Beyond Economical Repair.
We agree that the waiting time was too long - however, we had to be sure of the diagnosis.
We sincerely apologize for the inconvenience caused and hope that you will understand, that the damage the device was booked in with initially, prevents us from returning the device with that screen on it, as this would certainly injure a person due to all the shards of glass.
Kind regards
weFix CS
weFix's reply10 Nov 2021, 13:38
Official
Dear Johan,
We are sorry that you have experienced the service you have. To clarify what happened, the device was booked in with a badly shattered screen. Please note, that we would not be able to return this screen to the device because it is in pieces.
We ordered a replacement screen in order to test whether we would be able to repair the device. We fitted this new screen, and the device displayed a blank screen.
Assuming our new screen may be faulty, we imported another screen, whereupon, placing it on the device, we found it also failed to display.
The reason for this is because the initial impact which destroyed the original screen, damaged the display IC on the device mainboard. We offered to attempt to repair that IC in our high-level workshop, but this offer was refused. We, therefore, were asked to deem the device Beyond Economical Repair.
We agree that the waiting time was too long - however, we had to be sure of the diagnosis.
We sincerely apologize for the inconvenience caused and hope that you will understand, that the damage the device was booked in with initially, prevents us from returning the device with that screen on it, as this would certainly injure a person due to all the shards of glass.
Kind regards
weFix CS