1 reviews | Active since Nov 2015
Bad Repair and Service
I took my iphone to you guys with a broken screen. We did all the chheck if everything else is working. It was except, the volume buttons, the mute button and power button but it took fotos played music. I was then told that there is no stock of the screen since i wanted express and but there is another colour and i said lets change the whole housing but you didn have a the home button in stock. Stock coming in in two days time so i said ill wai for the original colour then. 2 days no call no sms from you guys so i decided to call and was told another 3 days and i said no ways. You promise 24-48 working hours. A plan was made i was given a call in an hour and told my phone was fixed. Drove all the way to collect and too the phone and even fixed the power button on top. Now the screen is fuzzy, music sound not comming out at all. We come to you because you are authentic and expect no problems. Now i must drive all the way out again?????I did not even recieve an email after confirming my email address twice.
Hi
We thank you for affording us the opportunity to investigate what happened during the repair of
your device and whether our internal procedures were followed diligently.
With perfect hindsight it is clear that a faulty motherboard should have been suspected from the
beginning, but we are always hesitant to come to that conclusion, because it is so often the end of
the road and bad news for our client. That is why we always try our utmost to see whether an
alternative solution can be found.
Unfortunately that is not to be in your case and we regrettably had to conclude that the device is not
economically repairable. We would like to refund you the original repair costs and would appreciate
it if you could furnish us with your banking details.
Sincere apologies for the inconvenience and we hope that we can be of service to you again in
future.
Kind regards
Jeanice
iFix Menlyn Branch Manager
Hi
We thank you for affording us the opportunity to investigate what happened during the repair of
your device and whether our internal procedures were followed diligently.
With perfect hindsight it is clear that a faulty motherboard should have been suspected from the
beginning, but we are always hesitant to come to that conclusion, because it is so often the end of
the road and bad news for our client. That is why we always try our utmost to see whether an
alternative solution can be found.
Unfortunately that is not to be in your case and we regrettably had to conclude that the device is not
economically repairable. We would like to refund you the original repair costs and would appreciate
it if you could furnish us with your banking details.
Sincere apologies for the inconvenience and we hope that we can be of service to you again in
future.
Kind regards
Jeanice
iFix Menlyn Branch Manager
Hi Janice! Thank you for taking the time out to come and collect my device and for repairs and for your patience. :) I got a ca from the Owner of iFix and what a GUY!!! Wow! When i grow up I want to be just like him. After finding out that my iphone is irrepairable he bouhht me another one! (I know its damgerous to write such on a public platform but my repairs are going nowhere but iFix Menly!!
Hi Janice! Thank you for taking the time out to come and collect my device and for repairs and for your patience. :) I got a ca from the Owner of iFix and what a GUY!!! Wow! When i grow up I want to be just like him. After finding out that my iphone is irrepairable he bouhht me another one! (I know its damgerous to write such on a public platform but my repairs are going nowhere but iFix Menly!!