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Rita Dos Ramos Abreu

1 reviews | Active since Aug 2018

18 Aug 2018, 19:34

Bad customer service, false warranty information

Friendly WARNING!!! Do NOT buy any DJI Products from We Fix It. I bought a DJI Mavic Pro in December. The drone lost communication with the controller 2 months after I bought it and fell. They refuse to replace it under Warranty. NO CUSTOMER SERVICE!!! NO ASSISTANCE!!! NO HELP FROM HEAD OFFICE!!! FED UP WITH POOR SERVICE!!!

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Replies (2)
weFix
weFix's reply18 Aug 2018, 20:32
Official

Good day

Please note that unfortunately we do not repair DJI drones in-warranty and that you would need to contact the manufacturer directly. Also note that the only time you would be entitled to a replacement unit from us is within the 7 day out of box failure period and not two months into utilizing the product.

Sincere regards,

Giselle Nareen for weFix

RDRA
Rita Dos Ramos Abreu's update18 Aug 2018, 23:52
Reviewer Update
Wow it's amazing how much the story concerning the warranty changes. We were informed that the warranty is for a 1 year period. How is it possible that it can just change? Either your employees are not well informed and trained or your employees gave us false information. This is unacceptable.