Bad attitude manager & Faulty/damaged phonephone

I took my Iphone7 job MOA08394 Wefix Mall of Africa on the 1st August for a screen replacement as it had cracked bit it was effective and operational. The only reason I took it for replacement is because I have a one year old who could get cut from the glass pf the screen.

In any case I paid the repair fee of R3500 amd got my phone back the same day but a couple of days later the touch pad was not responding so I yet again dropped it off again for fixing.

Guess what a couple of days again from there it didnt respond again and I went back about 4 times again cause the screen wasnt responding again.

I think when it happened again the manager being Suzan advised me.thay their screen batches were faulty and she would get another acreen but still same.thing happened. This time I was furious cause i literally only had my phone on me about three times and the majority of the time it was at wefix.

My phone was subsequently sent to Woodmead so that they could open it and see if there were no damages inside. It came.back after three or four weeks i was advised to pick it up and was told that actually there was nothing wrong with it.

A fee days after I had it yet again same issue and i started thinking that maybe the technicians have tampered with it and it is faulty. I became furious and sent an email to the manager as i couldnt stand this anymore. I demanded she refunds me for the parking tickets of all the drop offs and pick ups since its just not on. She rep**** very rudely with an annoyed reply to my email saying "how about she replaces my phone with the old screen my initial cracked screen and declare my phone as beyound economical replacement"or something like that then said "how about that? Advise" ofcourse i would take my money nack but who is going to take accountability for a phone that wefix has already tampered with on numerous occasions and how do i know what damage the technicians have caused? As a manager not understanding my frustration as customer and responding with irritation and not acknowledging an irate customer.

Anyway she eventually emailed me to pick up the phone which I did. I only started using the phone today as I just bought myself a new full screen protector and new cover. Guess what i put in my sim card went to a meeting when i tried to check my messages that had jusy come in it didnt respond yet again.

This phone is new got it in the last week of July and it hasnt been operational or the same since it came from wefix. I have the emails of the manager who was rude to me what must i do now as the phone is not responfing again.

I have all the information about how many times i took it back and collected it again.

Regards Mpho