Apple watch

I took my Apple Watch to We fix Gateway from the 20 December 2019 daily for them to fix my cracked screen Their telephones have not been working since then to date They promised to get it fixed but did not until I was off to holiday on the28th December 2019 I returned on the 5th January and took it in they promised one day but took 2 days but I received my watch tuesday 7th January and it seemed to work fine I went to it to gym for an hour and as I finished my exercise the screen froze it was late so I took it in the next day and left it for fixing I received no response typically so went in the following day and was advised that it was not a warranty repair as it was impacted on the screen I asked for how they determined that and they stated by photos there were no scratches or dents.a’ I made a scene and they then agreed to fix it. I have been chasing my watch since then until today and not getting any answers just excuses There is no customer care