1 reviews | Active since May 2017
Appalling customer service / Wefix Tygervalley and Cape Gate
<p>Poor customer service received from above two stores. Booked iphone 6 in for repairs on 4 May 2017. Was promissed phone would be fixed by 5 May 2017. No stock available. Tygervalley store contacted Cape Gate Store to assist. Cape Gate not aware of Tygervalley needing to perform full diagnostics on phone. Tow stores now shifting blame with Tygervalley saying staff at Cape Gate is confused and Cape Gate saying Tygervalley staff misinformed me. This is unacceptable levels of service.</p>
Good day
I am so sorry to hear this! I am addressing the issue with both stores and you can expect feedback from them soon. If possible please email me a job number as well as your contact details. ***
Sincere Regards,
Giselle Nareen - National Customer Experience Manager, on behalf of weFix
Good day
I am so sorry to hear this! I am addressing the issue with both stores and you can expect feedback from them soon. If possible please email me a job number as well as your contact details. ***
Sincere Regards,
Giselle Nareen - National Customer Experience Manager, on behalf of weFix