Almost impossible to do business with them (Canal Walk)

After booking my phone in for a screen replacement and accepting their quote on email, like I was asked to do, I received no reply.

After 24 hours of trying to phone them with no success, I eventually got through to confirm if they'd received my quote acceptance. I was told that the job can't be processed because the phone was booked in for a quote and was not booked in for a job. That's the answer I got.... to which I rep**** - Yes, I received the quote and now I'd like to accept the quote. This confused them.

I eventually went in to the shop and was told the same thing. The guy said they must wait for someone from head office to move the job from Quote to the next step in the process. I was promised that this would be done and that I could collect my phone the next day.

The next day (day 3 of trying to accept their quote), I still couldn't get through on the phone and so I went in to the shop a third time. The lady told me the same story - she can't initiate the job because their system was showing that it’s booked in for a quote. I was fuming, but she assured me that she'd fix the system issue and that I could collect my phone that evening. She helped me choose a cover and screen protector - which I asked their assistance in fitting.

When I went to collect my phone that evening the phone was repaired and was in its new cover. It was only when I got home that I realised that the screen protector had not been put on the phone.... but was on the invoice and was paid for. I absolutely don't have the strength to go to the mall for a FIFTH time to fight with people that aren't interested in supporting their customers.

Please do not reply to this message and ask me to email WeFix. I do not get replies to my emails. Nor is it possible to get through to a person on their phone number.