A constant struggle - Bad Service, Terrible Quality

Dear weFix

I took my iPhone 7 in for a screen replacement at your Brooklyn Mall branch during January. Little did I know that it will result in weeks of frustration and a constant back-and-forth.

As it stands, my iPhone is on the 3rd replacement screen, and it has gone from bad to worse!

The first screen's color was completely wrong - having a blue undertone. The consultants at the branch informed me that they were aware of a batch defect regarding color tones and that they were extremely sorry - the screen was replaced. What boggles my mind is why this was not picked-up during quality control PRIOR to returning my device?

The second screen had a whole different set of issues - certain sections of the screen did not respond to the 3D/Force touch functionality of the iPhone. Again I returned. Apologies were made and the screen was replaced - AGAIN.

Now on screen Nr 3, the proximity sensor has failed to work properly leading to immense frustration. The screen is also not fitted properly with one of the edges being loose. You guessed it - I returned again. This time promises were made to source a new proximity sensor as a matter of urgency and that I'll be kept updated along the way. I was at the point of demanding a full refund as this constant frustration is starting to become ridiculous.

As of today, I have received NO feedback regarding the part in question and as such I have no idea of what is being done to rectify the situation. The manager at the store profusely apologized for the inconvenience and promised to have it sorted - this was on the 6th of Feb 2018.

Who do I have to speak to in order to get a FULL refund so that I can take my devise to a service provider that actually knows what they are doing.

A very disgruntled consumer.