1 reviews | Active since Feb 2014
48HR refund policy! 2 weeks later!!
<p>Phone screen smached and got repaired via insurance. Screen was replaced 3 times, then phone was reported irrepairable. Screen was returned on 10 May 2017, refund was due to be paid within 48 hrs! It's now 25 May 2017, still no payment. However "area manager" has only had empty promises day on day! First week, internal issues. Then approved on Friday 19th May... However 48 hrs won't be counted over weekends! The promised Tuesday. Then promised by Wednesday! The promised by Thursday 25th!!! Please note the actual shop, staff and manager Douglas is awesome. Douglas has tried everything. Problem is with the "area manager" / higher! </p>
Good evening
It is disappointing to see that you were the recipient of such poor service from our store and for this I am very sorry. Kindly note that I have addressed this with the team in question and they will be contacting you shortly. You will also be receiving your refund as speedily as possible.
Thank you for your patience to date and, I assure you that our service to you will be much improved on in future.
Sincere regards,
Giselle Nareen - National Customer Experience Manager, on behalf of weFix
Good evening
It is disappointing to see that you were the recipient of such poor service from our store and for this I am very sorry. Kindly note that I have addressed this with the team in question and they will be contacting you shortly. You will also be receiving your refund as speedily as possible.
Thank you for your patience to date and, I assure you that our service to you will be much improved on in future.
Sincere regards,
Giselle Nareen - National Customer Experience Manager, on behalf of weFix
Hi Giselle,
Please note that "speedily as possible"is not acceptable. I want my refund of R5850 in my bank by latest Saturday 27th, as Saturdays are actual banking days. And your policy states 48 hrs refund, yet mine is now sitting at 384 hrs.
This is a business phone, and due to your internal issues - you have caused a delay in the final insurance claim to be processed. In hidesight we have not had a working phone since 14 March 2017. This is really a BIG issue!!
Please also note that the actual credit card I paid with, has expired. I did however clearly stipulated it it on the refund form, therefore requested a EFT be done to my chq account.
Thank you & regards,
Hi Giselle,
Please note that "speedily as possible"is not acceptable. I want my refund of R5850 in my bank by latest Saturday 27th, as Saturdays are actual banking days. And your policy states 48 hrs refund, yet mine is now sitting at 384 hrs.
This is a business phone, and due to your internal issues - you have caused a delay in the final insurance claim to be processed. In hidesight we have not had a working phone since 14 March 2017. This is really a BIG issue!!
Please also note that the actual credit card I paid with, has expired. I did however clearly stipulated it it on the refund form, therefore requested a EFT be done to my chq account.
Thank you & regards,