4 Months Without a phone which was meant to take not more than a week.....

<p>WeFix La Lucia mall is where i was advised to take My Samsung S6 for repairs, i did the online booking listing all the faults i.e damages that would need attention and of course replacement. 2 Months passed with not a word i continuously called through for an update on my device and was assured multiple times that i would be contacted back.... After 2 weeks of non stop unanswered questions i received a call advising that they were awaiting a part. Which ok understandable but how can you not contact the customer in regards to this at the time that you know the part was being ordered. On the 23/03/2017 i finally again after a million calls received an email stating that my phone had been fixed and was ready for collection. Thousands of rands later to our suprise the phone was still damaged and doing exactly the same thing that we had sent it in for in the first place, so back the phone went. continued visits to the branch and many calls later 1 month later on the 24/04/2017 i receive an sms stating that my phone had bee repaird and that it would cost yet an extra charge of R785.00. desperate just to get my phone back i sent my husband with the money to WeFix to collect my phone and possibly hopefully end this horrid experience. But no they excepted the payment and advised that the device was not there for collection?????????????????? How is this even possible the sms was sent by WeFix Yesterday advising that my device was ready for collection yet magically it is no where in site. i have never in my life experience this kind of horrid service, i would absolutely never recommend Wefix La Lucia to anyone. And even as i post this i still await any form off positive news and possibly the just maybe MY PHONE.....</p>