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Gugu A

1 reviews | Active since Sept 2015

13 Dec 2017, 14:13

21 days later phone still not ready

I booked my phone in 30 November 2017 at the Melrose Arch Branch. I was advised it would take 14 days. It's 20 days later. I called in today and was told that they are still waiting for stock. I'm leaving Johannesburg tomorrow to return in January and want my phone back, repaired.

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Replies (5)
weFix
weFix's reply13 Dec 2017, 16:52
Official

Good day Gugu

We are so sorry for this. Please allow us to see if we can make this better for you as quickly as possible. A team-member will be in contact with you soon.

Sincere regards,

Giselle Nareen for weFix

GA
Gugu A's update14 Dec 2017, 13:03
Reviewer Update
almost 24 hours since i logged this complaint and no one fron your company has contacted me. I'm leaving for Europe in 3 hours and i want my phone in my hand by the time i board my flight. THIS IS RIDICULOUS.... I had to buy aother phone to keep me by while i wait for you to repair my phone and you ahvent even started. why the hell to promise turnaround times but dont communicate when you cant deliver. I WANT MY PHONE
GA
Gugu A's update14 Dec 2017, 14:01
Reviewer Update
wow Giselle still waiting for your phantom call. Did ya'll run out of minutes? i've been calling your store, nobody is picking up the phone. Are your arms broken? I WANT MY PHONE I WANT MY PHONE. I'm about to go all ghetto on your asses. Now i have to take my time use my petrol, pay for parking to **** up the place for my phone. at this present moment im ****ed as hell. i've been a lady ya'll about to see some ratchetness happening. I WANT MY PHONE I WANT MY ****EN PHONE. JUST GIVE ME MY ****EN PHONE
weFix
weFix's reply14 Dec 2017, 14:28
Official

Good day

Please note that we have been in contact with your insurer and they will be assisting you from here on.

weFix
weFix's reply14 Dec 2017, 14:28
Official

Good day

Please note that we have been in contact with your insurer and they will be assisting you from here on.