1 reviews | Active since Nov 2015
2 Phones - no communications and worse off than when started
<p>Hi WeFix team, </p> <p> </p> <p>My father and I had issues with our Samsung A5 phones. </p> <p>We took them to the WeFix Northgate Branch to be fixed. </p> <p> </p> <p>Phone 1: has an issue with the buttons not working, got it back after a few weeks, and the Buttons still was not working. </p> <p> </p> <p>Phone 2: screen broke when I dropped it, I could use it for a little while after, but then it went black, took it in for a screen repair, came back and the screen is fixed, but the back button is not working .<br /> anymore. </p> <p> </p> <p>Since then it has been 3 weeks where they now have both our phones and we have to call every few days, and all they say is sorry, they are waiting for stock, they have not contacted me once to update me. </p> <p> </p> <p>This is ridiculous, we have not been able to conduct our business as usual and need these phones working, as we already paid for it and we are worse off than before.</p> <p> </p> <p>Please contact me to let me know what is going on and when this will be fixed or give us working phones. </p> <p> </p> <p> </p>
Good evening
I do apologize for the inconvenience caused. I understand your frustration and would like to assure you that the matter is being investigated into. You can expect feedback from myself and the store tomorrow.
Sincere regards,
Giselle Nareen on behalf of weFix - National Customer Experience Manager
Good evening
I do apologize for the inconvenience caused. I understand your frustration and would like to assure you that the matter is being investigated into. You can expect feedback from myself and the store tomorrow.
Sincere regards,
Giselle Nareen on behalf of weFix - National Customer Experience Manager
Hi Giselle,
I understand that after I logged this call, someone contacted my dad saying that they might not be able to fix the phone.
My dad said he did not know what to do about this.
I am really getting frustrated, it has been another 2 weeks.
We paid to fix both the phones, but still we have nothing.
Again, the one phone screen broke, this came back with the buttons not working.
The second phone, the buttons did not work, and it came back with the screen not working.
Since the phones are worse off, I do not want my money back, I want 2 working Samsung A5 phones.
This is not acceptable anymore.
Please get back to me and not my father.
Thanks Ivan
Like · Reply · 23 hrs
Hi Giselle,
I understand that after I logged this call, someone contacted my dad saying that they might not be able to fix the phone.
My dad said he did not know what to do about this.
I am really getting frustrated, it has been another 2 weeks.
We paid to fix both the phones, but still we have nothing.
Again, the one phone screen broke, this came back with the buttons not working.
The second phone, the buttons did not work, and it came back with the screen not working.
Since the phones are worse off, I do not want my money back, I want 2 working Samsung A5 phones.
This is not acceptable anymore.
Please get back to me and not my father.
Thanks Ivan
Like · Reply · 23 hrs