2 months with no response

Hi

I have booked my phone in for repairs at wefix canal walk on the 20th of November 2021 until the 26 of November they kept me informed about my phone after that no communication. I have email them many times and all they can tell me is that the are awaiting parts. I have asked numerous of times for them to let me know what is wrong with my phone with no response. I have tried calling them but to no avail, it just keeps saying that you should email them. It has been 2 months (26 January 2022) already and no one can tell me what is wrong with my phone. I am paying for a phone that I haven't used in two months an no one can tell me what is wrong and when it will be fixed.