Claim Not Paid

Good evening, I'd like to express my confusion and frustration for been waiting for over the waiting period I've been asked to and still haven't received any feedback and response from IFA on my claim for a Wealth Plan I have with Clientele. On tge 8th October I went to the walk in center in Commercial City Durban for assistance with doing a claim for my policy. I was assisted by a lady that made call tge call center for getting that done. I spoke to a gentleman whom advised I wilk require to fill in a form that email it back together with my bank statement. I did as asked, sent the email to *** on the 8th October. I haven't received any response up until now and it's been over 8 working days. I emailed the address agian and this time received an automated reply that it would be dealt with in 2days. That period is over as well, still ni assistance. I want my money, I have every right to claim it whenever I feel like it. I would appreciate assistance with this query please. Sindisiwe Cele Contact No. *** Policy No. ***_Clientèle Thank you.