Poor service

I'm so disappointed in IEC I registered to vote for the but than "special votes" registration came out as well which I app**** for I have proof of everything that it was approved, I checked my status again Saturday and saw my ID is not registered under special votes I called the IEC call centre and Alberton Civic where both ladies Sithembile Nthuli IEC and Thembile Civic Centre said I can be assisted manually as long as I have proof but that wasn't done at the voting station I went to.