Unapproved Service

Last month I was contacted by the IE Finance representative and she offered me a loan and other product that they have. However I did not accept and explain to the consultant that my financial affordability does not allow me to put into another loan because I've got to much in my hand. <br> <br> And the consultant said they can only charge me the amount of R299 only if I agree to their service, to my surprise on the 25th May 2015 my account was debited from my bank account without my approval and when I called them they say they'll send me the recording that I agreed. Please help me to stop this company not to debit our account without our approval because when they debit my account the was no money and it cost me bank charges and put my bank account in bad records.<br> <br> That's ***!!!<br> <br> Regards<br> Sarah