WORST EXPERIENCE EVER WITH MTN DEVICE INSURANCE AND IDROID LAB!

WORST EXPERIENCE EVER WITH MTN DEVICE INSURANCE AND IDROID LAB!

I have been insured for a year with MTN, paying my premiums in full and on time in order to ensure that my device remains covered. I logged a claim on the 24 June 2020 for my cellphone to be repaired, it has a broken screen and broken back. I was asked to pay an excess fee of R150, i paid that amount on the spot and sent them proof of payment.

My device was collected on the 3 July 2020 apparently it arrived at their repair centre on Monday the 5 July 2020. On the 14 July i was contacted to sign out of my icloud as the phone had to undergo some verification tests, the technician on the phone told me they were done with the repair and now wanted to test the device and i should receive it not later than the end of the week(Week ending on the 17July 2020).

My device was never returned on 17th as per conversation with technician , their explanation was that repairs may take 7 to 14 working days. I asked to speak with one of the technicians at the repair center and i was told that i was not allowed to do so. I was patient with them as i gathered that i had no other choice but to wait.

Finally i was informed that my device will be dispatched to me and will arrive in Port Elizabeth on the 30 July 2020. The courier company did not deliver the device and i tracked it using the waybill number given to me by the repair centre. The last comment on the tracking system was that the driver could not find my house, which is very clear to find. I called the courier company to find out why i was not contacted by anyone to inform me that the driver is getting lost so that i could assist. I then decided to fetch my device myself from their warehouse.

I put the device on and battery was completely drained, i charged the device and set it up that is when i noticed that my phone now does not stay on for more than 10 minutes, its always restarting. How do i use a device like that ? Complete nightmare !

In the morning today the 31 July 2020 i contacted IDROID LAB to let them know of this issue, they tell me the device has to be collected from me and assessed by them again ! I am not going through that route with them again , i will try get my device repaired myself by trustworthy technicians at my own cost. I am only hoping it will not cost me arm and leg.I am highly disappointed with IDROID LAB MTN and i am therefore cancelling my device insurances with them with immediate effect !