*********** staff and service

On the 9th of January 2025 I called debt busters and requested to cancel my funeral and life cover. I was advised by one of the consultants that they will have to transfer me to the insurance department which is IDM. I then spoke to one of the IDM representatives and asked to cancel both my covers effective January 2025. She advised that they will still debit for the month of January since I notified them late which I understood and she confirm that it will be my last debit order date. To my surprise I still got debited for February and when I called again the representative told me that they see that a request was made to cancel however the person helping me did not cancel the debit order hence it ran for February. I have been calling their office and they promise to help me but still I have not received my money. Can I be refunded my money for funeral cover and life cover immediately please!