ZERO RATING - Unresponsive and Frustrating Customer Service

I have been trying to cancel my indirect insurance policy for over a week, making more than 10 calls to your customer service team. Every time, the call either disconnects while speaking to an agent or goes unanswered. This level of service is unacceptable.

I’ve also sent two detailed emails outlining my experience and requesting the cancellation of my policy, yet I have not received any response. Waiting for 35 minutes on a call only to be left with no resolution is incredibly frustrating.

I am now compelled to escalate this matter and post my experience on Hello Peter, hoping to get some form of assistance. Unfortunately, based on my experience, I cannot recommend this insurance company to anyone.

If I do not receive feedback soon, I will continue to share my complaints on this platform until this matter is resolved.