zero feedback

I have multiple products insured by ABSA ( ABSA Active) , have noted that there Active app is not updating as i cant get policy details and my Driving rewards is stuck on R0 stating it takes 28 days to retrieve info. yet if had the policy over 2 years and have been receiving my rewards up until last month and was able to track it. I logged a call by Email to Activate admin ( Ref C-***5) and after a week of no response again logged a follow up (Ref C-***9) and yet zero response or feedback. I am contemplating changing insurers as I'm just think what happens when I'm in the unfortunate situation where i need to claim or need emergency assistance and this is the customer experience i can expect, SHOCKING