Zero communication and no response to emails

I wish I read the reviews before taking this insurance. You will be sent from pillar to post just to get the simplest thing. Imagine what would happen during bigger claims. No one response to emails and i am told every time to send an email. i keep receiving case no after case number to no avail.

1. Zero communication and zero efficiency. No communication to notify you that the telematic has been installed successfully. I have been asking for updated policy documents that indicates that the telematic is installed. up to date, it still says no tracker installed. No communication whether the payment is received or not. At one point i had to beg them to debit so that they don't use it against me in times of claims.

2. Absaactivate app not working. The app has not been working for weeks now. No one is saying anything. whether there's maintenance or something wrong that they are fixing. I was instructed to email them, I did and no one bothered to respond.