Zero communication and horrible service at claims stage

Such bad customer service and zero communication at claims stage. Lodged a claim on Saturday morning with a very annoyed consultant since then Absa iDirect has not called me once regarding my claim but rather me who has contacted them both Monday and Tuesday with nobody really sure about the process. I have emailed my claims handler (Kelly Barlow) twice and I have received zero response. I guess it is my fault as I have been warned about moving over to iDirect, I should have rather stayed with Outsurance :(