You guys are slipping

Lately, dealing with you has been very disappointing. I tried ordering an Uber twice however, Uber assist says my policy is inactive whereas on Absa idirect side the policy is still active. I’ve called both departments numerous times but no one seems to know why there is a discrepancy between the 2 or how to even fix the problem. They’re good on putting me on hold and passing me around from department to department.

What this shows is that one cannot rely on you. I could’ve been in unsafe areas on both occasions but no one seems to care about that. The supervisor from the Uber assist side said idirect would be able to reimburse the trips that I took. No one from idirect has called after 2 queries were placed.