Wrong parts numbers on the quotation.

<div>I’m writing this review with so much disappointment. I was involved in an accident on the 19th of march 2024. My claim was assigned to ++++++ who has been quiet since, every time when I call he is not available, until I got hold of him on Friday last week and he told me he is waiting for his manager to approve my claim. I called yesterday to follow up he was no where to be found again until a lady called Kelly tried to assist and sent my claim to her manager to sign it off but unfortunately the manager didn’t respond. I called again yesterday to ask for the quotation so that I can send to chery so that they can check for me if the parts are available or I have to wait only to be told that the quotation I got from Absa doesn’t correspond with the parts for an Omoda instead the quotation parts str for a Haval. Confusing I called again today to follow up about my claim and a gentle man tried to help me and got his manager to sign my claim and they said Renew it is gonna call me and I haven’t received a call from renew it and now I’ve been also trying to call to find out why the quotation they sent me doesn’t correspond with my car and the accessor is no where to be found. How this happened I also don’t know. It’s been 3 weeks now since I got involved in an accident and everyday I’m the one who has to call the always follow up and everything is a mess. I’m really disappointed by the service I’m receiving from Absa idirect</div>