Wrong Information in Policy document

Item: Absa Insurance Company Limited
Rating: 1
Author: Siyabonga M

Policy No.*** Good day Sivuyile Ntlemeza signed me up and puted wrong information in policy, I have been asking him to rectify this since the first day l joined idirect till to date.

The car is not parked in the locked gate at night and during the day it not park in access controlled complex.

He just replies by "thanks noted, thanks recieved" I want updated document in back and white with this information to avoid my claim being rejected when something happens.

Thank you

Siyabonga Mngadi

Helpful (0)

Replies (1)

Absa Insurance Company Limited's replyOfficial

08 Aug 2022, 12:36

Dear MR S MNGADI

Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person.
Your complaint reference number is C-***5.

Regards

Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care

Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa

Best regards,

Absa Insurance Company Limited's reply08 Aug 2022, 12:36

Official

Best regards,

Wrong Information in Policy document

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