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graceous R
1 reviews | Active since Feb 2016
06 Jan 2025, 18:50
Written Off Car
i had an accident in October and my car was written off. Absa paid off the car and i was told the insurance is cancelled as i don't have the car anymore. To my surprise Absa insurance is still debiting my account, October, November and December i was debited while my car is written off and i was told the insurance is cancelled. Why is Absa still debiting me and for what car as it was written off and cancelled.
I am so disappointed as this is bringing bad memories and i am trying to close, Please bring back my money
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Replies (3)0
Replies (3)
Absa Insurance Company Limited's replyOfficial
07 Jan 2025, 10:52Dear Graceous Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution. The reference number for your complaint is C-***5. RegardsPravesh BejayCustomer Value Management
Absa Insurance Company Limited's reply07 Jan 2025, 10:52
Official
Dear Graceous Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution. The reference number for your complaint is C-***5. RegardsPravesh BejayCustomer Value Management
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graceous R's updateReviewer Update
16 Jan 2025, 17:01Its been 10 days and 5 working days and my money dololo.
Absa you promised to send me my money by 5 businesses and it has passed..
Where is my money
Absa you promised to send me my money by 5 businesses and it has passed..
Where is my money
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graceous R's update16 Jan 2025, 17:01
Reviewer Update
Its been 10 days and 5 working days and my money dololo.
Absa you promised to send me my money by 5 businesses and it has passed..
Where is my money
Absa you promised to send me my money by 5 businesses and it has passed..
Where is my money
Absa Insurance Company Limited's replyOfficial
17 Jan 2025, 08:50Dear Graceous
Our Absa Insurance Dept. confirmed that the refund was processed. We requested proof of payment and will email it to you.
RegardsPravesh BejayCustomer Value Management
Our Absa Insurance Dept. confirmed that the refund was processed. We requested proof of payment and will email it to you.
RegardsPravesh BejayCustomer Value Management
Absa Insurance Company Limited's reply17 Jan 2025, 08:50
Official
Dear Graceous
Our Absa Insurance Dept. confirmed that the refund was processed. We requested proof of payment and will email it to you.
RegardsPravesh BejayCustomer Value Management
Our Absa Insurance Dept. confirmed that the refund was processed. We requested proof of payment and will email it to you.
RegardsPravesh BejayCustomer Value Management