Worst-Worst insurance company ever.

I have been with Absa since 05 July 2018, in 2021 I got my cashback of R4019.17. The year later I did not get any cashback then in January I queried why I did not get my 4th year cash back, I was then paid half of the amount I got on my 3rd year annivesary. Now I suppose I should get my 4th year cashback, when I queried I was told it was paid in January 2023. This is the worst insurance service provider I have been with, they increase premiums without notifying you but when it’s payback time they come up with stories. I have paid a lot of money to this insurance company since 2013. Why lie to people that you pay cashbacks? It seems I made the biggest mistake by choosing Absa Idirect.