Worst service received since the reinvention of Unsliced Bread

On the 12/02/2025 I logged an insurance claim Ref no ***, With Absa insurance. For two weeks after that every day I had to call them cause my issue wasn't getting resolved. I have been in constant contact with the following agents Von, Padi and Yola. At first, they sent a guy from Paragon Computers to evaluate gave feedback the that the service provider that installed the machine in September 2024 was the one that installed or placed the ****** machine wrong.

In September 2024 I logged a replacement claim with Absa, which then sent southside contractors to place my ****** machine. Now we found out that southside had done a bad job.

after the 12 February 2025, daily I had to be inconsistent contact with Southside and Absa till the 20th of February 2025, where they couldn't fix the problem and decided to take out the machine and left me without security.

I then on the 21st of February 2025, contacted Absa insurance since am they client and I was advised that paragon will taking over again. On the 24th I received a call from Masego who advised that she was from Paragon and asked what was happening which i explained exactly what the issue was.

she advised that they send a technician to evaluate which I explained the will be no need since they have sent a technician before, and he gave his recommendations then advised she will call later that day which never materialized.

i then called back Paragon on the 26th of February 2025 to find out what was happening since my security has been compromised. I was then advised by Masego that they were awaiting feedback from Absa, which i said already Yola from Absa called me and gave me feedback that they have authorized the replacement and installation.

On the 27th of February 2025, Masego called, and she wanted schedule a technician to come to my house and she advised, that it cannot be on the next day 28th February 2025, but they have someone to come on the 4th of March 2025.

I had to make sure I don't go to work that day on the 4th of March 2025, only to be called by Masego on the 3rd of March 2025 around 16:00pm, to advise that they won't be able to send someone the next day. how inconvenient they are after I took a day off for nothing.

she then advised me that they will only be able to send someone on the 6th of March 2025, which I said that fine. on the 5th of March 2025, Masego again called advising that they won't again make it for the 6th of March 2025, the technician has other commitments, and they can only come on the 8th of March 2025.

I asked what time the technician will becoming she advised 8:30am on the 8/03/2025, it is now 11:30am am still awaiting the technician with my security been compromised again.