Worst service received

More than 30 days of having made a claim, up to this day I have not received feedback from ***ca. I was always the one calling to get feedback on the progress of the claim. I forwarded my concerns to her line manager of which nothing much has been done by the manager either. I am deeply disappointed by the service received. I have to say though not once have I not received the best service from the call center department. It's just so frustrating that one department can give both the worst and best service. If only the training and will to assist that is given to the call center employees can also be given to the consultant assigned to deal directly with claim.

Very disappointing with the lack of communication I received from ***ca.